Job Title: Technical Support Engineer
Location: Chennai
Job Type: Full-time
Experience: 2–4 years
Shift: Rotational
Job Summary
We are looking for a skilled Technical Support Engineer to provide expert technical assistance to our clients. You will be responsible for troubleshooting technical issues, offering timely solutions, and ensuring customer satisfaction through effective communication and problem-solving.
Key Responsibilities
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Diagnose and resolve technical hardware, software, and network issues.
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Provide prompt and accurate responses to customer inquiries via phone, email, or chat.
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Document and track customer issues using a ticketing system.
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Collaborate with internal teams to escalate complex issues when necessary.
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Guide customers through step-by-step solutions and provide follow-up support.
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Create and update knowledge base articles for common issues.
Requirements
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2–4 years of experience in a technical support or related role.
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Strong knowledge of operating systems, networking, and software applications.
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Excellent communication and customer service skills.
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Ability to work in rotational shifts, including nights and weekends.
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Problem-solving mindset with attention to detail.
If you are passionate about technology and helping others, we encourage you to apply.